The hallmarks of a good support system are that it captures all of the data needed to understand and respond to requests, customer interactions are tracked so nothing is lost, it is easy to use, and as much as possible the workflow is streamlined and automated.
Fluent Support is a new helpdesk plugin from the WP Manage Ninja team, the makers of Fluent Forms and other well-respected plugins. It provides a robust ticket management system and has integrations with a number of popular WordPress plugins.
Fluent Support has a free version and a pro version. If you wish to provide superfast, reliable, and efficient customer support, it is going to be the best choice. You can give Product-based support, user info, automated reply, and performance tracking Fluent Support has everything you can imagine inside a helpdesk system for WordPress.
It made ticket management easy. Agents can filter and sort many variables to define priority. They can track their progress and see how many tickets are waiting for them.
You can take care of your customers with more attention. Allow your customers to create a ticket with an email and send a reply to their inbox without having them sign up. The tickets are managed from the admin dashboard.
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