In this Help Scout video tutorial, we’re going to show you how to quickly and easily add the Help Scout Beacon “help” widget to your WordPress site using the Header Footer Code Manager plugin.
Although Help Scout does have its own WordPress plugin that you can use to install the Beacon to your WordPress website, we have found that the Header Footer Code Manager plugin gives you more options and makes it easier to control where the Beacon shows up on your website.
VIDEO CHAPTERS
0:00 Introduction
0:12 What Can The Help Scout Beacon Do?
0:50 Sign Up For Help Scout For Free
1:16 Copy The Help Scout Beacon Snippet Code
2:06 Install The HFCM Plugin To Your WordPress Site
2:41 Create A New Snippet With Header Footer Code Manager Plugin
4:26 View All Snippets Including Beacon Code Snippet
5:01 Conclusion
WHAT IS THE HEADER FOOTER CODE MANAGER PLUGIN?
The Header Footer Code Manager plugin also allows you to control every extra block of code that you need to add to your website, such as Facebook pixels, tracking pixels, or any other type of code that you might want to add to your website.
WHAT IS A HELP SCOUT BEACON?
The Help Scout Beacon puts a “help” icon in the corner of your website, sales funnel or Shopify store. When your website visitor needs support, they can click on the Beacon to contact you, or search your support articles.
WHAT CAN THE HELP SCOUT BEACON DO?
You can setup the Beacon to help your customers get support in 3 different ways…
1. INSTANT ANSWERS
Activate your Knowledge Base (Docs) on the Beacon so that customers can search your support articles to find answers immediately, before they have to contact you.
2. SUPPORT FORM
The support form allows your customers to submit support messages that are delivered right to your Mailbox.
3. LIVE CHAT
When the “Live Chat” function is activated, you will be able to talk with your customers in real time. If you aren’t online, a support message will be sent instead.
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GET YOUR FREE HELP SCOUT ACCOUNT
GET YOUR FREE SYSTEME.IO ACCOUNT
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MORE HELP SCOUT VIDEOS
“Sign Up Free, Downgrade Account & Add Payment Method”
“How To Setup Your Account Quickly & Easily”
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WEBSITE
YOUTUBE CHANNEL
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DISCLAIMER
We may use “affiliate links” in this description, or mention them in the video. The owner of this channel will receive a commission if the referral link is clicked and action is taken. The commission received does not increase the purchase price. In some cases, using the link may actually reduce the purchase price. We only refer people to products or services that are high quality, tested and approved. We don’t recommend junk! Of course, you must always do your own research before purchasing or using any product or software platform.
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