Privacy Policy

The information we collect depends on how you interact with us.

Information You Provide

We may collect information you voluntarily provide to us, including:

• your name;
• business or organization name;
• email address;
• telephone number;
• billing and contact information;
• information submitted through website forms;
• information provided when requesting a quote or consultation;
• communications you send to us;
• project information, files, credentials or other information required to provide services; and
• other information you choose to provide.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools and similar technologies. This may include:

• IP address;
• browser type;
• device type;
• operating system;
• referring website;
• pages viewed;
• approximate geographic location;
• date and time of visits;
• interactions with our website; and
  advertising or campaign attribution information.

This information helps us understand how people use our website and improve our marketing, services and digital experiences.

We may use personal information to:

• respond to inquiries and requests;
• provide quotes, proposals and consultations;
• establish and manage client relationships;
• provide digital marketing, website development, advertising, analytics, hosting, consulting and related services;
• communicate with clients regarding projects and services;
• process invoices and payments;
• administer our website;
• measure website traffic and performance;
• measure the effectiveness of advertising and marketing campaigns;
• improve our website, services and customer experience;
• prevent fraud, abuse or security incidents;
• maintain appropriate business and financial records;
• comply with legal and regulatory obligations; and
• communicate information about Dieno Digital’s services where permitted by law.

We limit the collection and use of personal information to purposes that are reasonable and appropriate in the circumstances.

Dieno Digital may use cookies, pixels, tags and similar technologies to operate our website, understand website usage and measure marketing performance.

We may use third-party analytics, advertising and technology platforms such as Google Analytics, Google Ads, Meta, Microsoft, LinkedIn and other platforms from time to time.

These technologies may collect information about your browser, device and interactions with our website. Depending on the service and your settings, information may also be used to measure advertising performance, understand audiences or deliver relevant advertising.

You can control or disable many cookies through your browser settings. Certain technologies may also provide their own privacy or advertising preference controls.

Disabling cookies may affect certain functionality of our website.

We use third-party service providers to operate our business and provide services to our clients.

These may include providers of:

• website hosting and cloud infrastructure;
• email and productivity software;
• analytics;
• advertising;
• customer relationship management;
• accounting and payment processing;
• project management;
• cybersecurity;
• data storage;
• artificial intelligence and automation tools; and
• other business technology.

We may provide these service providers with information where reasonably necessary for them to perform services on our behalf.

Some service providers may process or store information outside British Columbia or Canada. As a result, personal information may be subject to the laws of the jurisdiction in which it is processed or stored.

As a digital marketing and technology provider, Dieno Digital may occasionally access or process information belonging to our clients or their customers in the course of providing services.

Where we process information on behalf of a client, we use that information for the purpose of delivering the services requested by the client and in accordance with our contractual obligations and applicable law.

Clients are responsible for ensuring they have the necessary authority, notices and consents to provide personal information to Dieno Digital for processing.

Dieno Digital may use artificial intelligence and machine-learning tools as part of our internal workflows and delivery of certain services.

We take reasonable steps to avoid unnecessarily providing sensitive or confidential personal information to third-party artificial intelligence platforms.

Where AI technology forms a material part of a specific client service, additional terms or agreements may apply.

We may send service-related communications to clients and individuals who contact us.

We may also send commercial electronic communications where we have consent or are otherwise permitted to do so under applicable Canadian law.

Marketing communications sent by Dieno Digital will provide a method to unsubscribe where required.

Unsubscribing from marketing communications does not prevent us from sending communications necessary to administer an existing business relationship, transaction or service.

Dieno Digital does not sell personal information.

We may disclose information:

• to service providers working on our behalf;
• when required to deliver services requested by a client;
• where required by law, court order or lawful government request;
• where reasonably necessary to protect our legal rights, systems,
• property, clients or others;
• as part of a business transaction involving the sale, restructuring or transfer of some or all of our business, subject to applicable legal requirements; or
• where you have provided consent.

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, loss, misuse or alteration.

However, no internet transmission, cloud service, electronic communication or data storage system can be guaranteed to be completely secure.

Users should therefore exercise appropriate care when transmitting sensitive information electronically.

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet contractual obligations, maintain appropriate business records, resolve disputes and comply with legal, accounting and regulatory requirements.

Information that is no longer reasonably required may be deleted, destroyed or anonymized.

Subject to applicable law, you may request access to personal information we hold about you or ask us to correct inaccurate information.

We may need to verify your identity before responding to such a request.

Certain legal exceptions may limit our ability to provide access to particular information.

Our website may contain links to websites, services or platforms operated by third parties.

Dieno Digital is not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policies of those services before providing personal information.

Our website and services are primarily intended for businesses and adults and are not directed toward children.

We do not knowingly collect personal information from children through our website for marketing purposes.

We may update this Privacy Policy periodically to reflect changes to our business, technology, services or legal obligations.

The current version will be published on our website with the date it was last updated.

Questions, requests or concerns regarding this Privacy Policy or Dieno Digital’s handling of personal information may be directed to:

Dieno Digital Marketing
British Columbia, Canada
Website: dienodigital.com

Please contact us through the contact information provided on our website.

Dieno Digital is responsible for personal information under its control and will make reasonable efforts to address privacy questions and concerns.